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Frequently Asked Questions About Broadband and OTT Plans
Your complete FAQ resource for broadband and OTT plans in India. Get answers to common questions about speed, data, billing, and streaming.
Key Highlights
- Understand the difference between Mbps (speed) and MBps (file size).
- Always add 18% GST to the advertised monthly price to find the true cost.
- A lower ping (latency) is more important than raw speed for online gaming.
- Bundled OTT subscriptions are tied to your broadband plan and will be deactivated upon cancellation.
Your Questions, Answered
Navigating the world of broadband and streaming can be confusing. We've compiled the most frequently asked questions we receive into a single, comprehensive resource to provide you with quick and clear answers.
Questions About Plans & Speed
- What's the difference between Mbps and MBps?
- This is a common point of confusion. Internet speed is measured in Megabits per second (Mbps). File sizes are measured in Megabytes (MB). There are 8 bits in a byte, so a 100 Mbps connection will download a 100 MB file in about 8 seconds, not 1 second.
- Is 100 Mbps fast enough?
- For most households, yes. 100 Mbps is fast enough for multiple users to stream in 4K, attend video calls, and browse the web simultaneously without issues. It's a great baseline for a modern family.
- What is latency or 'ping'?
- Ping, measured in milliseconds (ms), is the time it takes for a signal to travel from your computer to a server and back. A lower ping is better, especially for online gaming and real-time applications. Fiber connections typically have the lowest ping.
Questions About Billing & Costs
- Are taxes included in the listed price?
- No. The prices you see advertised are almost always exclusive of GST. You should add 18% to the monthly rental to calculate your final bill.
- Why do I have to pay for 3 or 6 months upfront?
- Providers encourage long-term commitments by offering discounts, free installation, and waiving router fees on plans paid for 3, 6, or 12 months in advance. While it's a larger initial payment, it often saves you money in the long run.
Questions About OTT & Streaming
- What does OTT stand for?
- OTT stands for "Over-The-Top." It refers to streaming services that deliver video content directly to viewers over the internet, bypassing traditional cable or satellite television providers.
- If I cancel my broadband, do I lose my OTT subscriptions?
- Yes. If your OTT subscriptions are bundled with your broadband plan, they will be deactivated when you cancel your internet service.
- How much data does streaming consume?
- It varies by quality. Streaming a movie in Standard Definition (SD) uses about 700MB per hour. High Definition (HD) uses about 3GB per hour, and 4K Ultra HD can use 7-10GB per hour.
